Hotel review & revenue software pricing — One price per hotel.
Nothing to decode.

What's included in the set-up?

Everything needed to go live: configuring your hotel, loading your review history, connecting your PMS and training your team. Remote onboarding covers this by video call; on-site onboarding adds a day with your teams and management, travel included in Europe. A one-off set-up fee applies, depending on remote or on-site onboarding — it's detailed in your quote and invoiced once, at signature.

Do you offer a free trial?

No. Instead, we run the demo on your own reviews and bookings, so you judge XENIA on your hotel rather than on sample data. Groups can start with a few hotels and stop after three months if XENIA doesn't prove itself.

We run several hotels. How does group pricing work?

From five hotels under one contract, we set group terms: volume pricing, a group dashboard, a rollout at your pace and a seamless onboarding. You can mix plans hotel by hotel — Pro where the PMS is connected, Starter elsewhere. Talk to us and we come back with terms for your group.

Our hotel has a spa, a bar or a restaurant. Is it included?

Venues with their own reviews can be tracked separately in Echo, each with its own scores and issues. Each venue is an add-on, priced per month on the rate card. Horizon does not apply to venues.

Does it connect with our PMS?

Yes. XENIA connects to your PMS as part of onboarding — tell us which one you use. The connection is strictly read-only: XENIA reads bookings and occupancy, and never writes anything to your PMS.

GDPR — what do you do with our guest data ?

We don't collect guest PII beyond what is already public in the review (reviewer display name, review text). From your PMS we read booking and occupancy data, read-only, and keep the history needed for forecasts and reports. Your database is hosted in the EU (Frankfurt); AI analysis and email delivery are performed by U.S. providers under EU-approved transfer safeguards. DPA signed before go-live, with the full sub-processor list for your DPO. No LLM training on your data. See our Privacy Policy for details.

How long does setup take?

About two weeks from kickoff to your first live daily briefing. Production connectors, review scrapers and briefing templates already ship in the product; we configure and calibrate them for your hotel — we don't rebuild XENIA per client. First week: PMS connection and calibration. Second week: review history, reply voice tuned to your brand, a dry-run briefing. Then the real morning briefing lands in your inbox.

Another question ? hello@askxenia.com — answered personally, within 48h.